Privacy Policy

When you bring your ride to us or reach out online, here's what we typically need:

• ● Your name, phone number, and email - pretty standard stuff so we can actually get back to you
• ● Vehicle details like make, model, year, VIN - can't fix what we don't know about
• ● Service history and maintenance records - helps us understand what's been done before
• ● Payment info when you settle up - we don't store full card numbers though
• ● Sometimes photos of your vehicle or specific issues you're dealing with

We're not selling your data or anything sketchy. Here's the deal:

• ● Schedule appointments and keep you updated on your vehicle's status
• ● Send service reminders - your Porsche doesn't care if you forget its oil change, but we do
• ● Process payments and keep records for warranty work
• ● Improve our services - if something's not working, we wanna know
• ● Occasionally send promotions for performance upgrades or seasonal deals (you can opt out anytime)
• ● Comply with legal requirements and manufacturer guidelines

We're pretty protective of your details, but there are a few situations where we gotta share:

• ● Parts suppliers and specialty vendors - sometimes we need specific components for your European ride
• ● Payment processors - they handle transactions securely
• ● Insurance companies if you're filing a claim and need our documentation
• ● Legal authorities if required by law - we're not gonna lie to the cops or anything
• ● Diagnostic software companies for technical support on complex issues

We never sell your personal info to third-party marketers. Period.

Yeah, we use cookies - not the chocolate chip kind unfortunately. Here's what's happening:

• ● Basic analytics to see which pages people actually look at
• ● Remembering your preferences so you don't have to re-enter everything
• ● Keeping you logged into our customer portal if you've got an account
• ● Tracking which services get the most interest so we can improve our offerings

You can disable cookies in your browser settings, but some features might not work as smoothly.

Under Canadian privacy laws (PIPEDA), you've got some solid rights:

• ● Access your personal info - just ask and we'll show you what we've got
• ● Request corrections if something's wrong in our records
• ● Opt out of marketing emails - there's an unsubscribe link in every message
• ● Ask us to delete your info (with some exceptions for legal/warranty purposes)
• ● Withdraw consent for specific uses of your data

To exercise any of these rights, shoot us an email at service@zephyrinthvoidgate.info or give us a ring at (416) 555-8947.

We take security seriously - same attention to detail we give your BMW's engine:

• ● Encrypted connections for online transactions and data transfer
• ● Secure servers with regular backups
• ● Limited staff access - only folks who need your info to do their job can see it
• ● Physical security at our shop - locked filing cabinets and secure computer systems
• ● Regular software updates and security patches

That said, no system is 100% bulletproof. We do our best, but if there's ever a breach, we'll let you know ASAP.

We don't hoard data forever, but we do need to keep some stuff:

• ● Service records - typically 7 years for warranty and legal purposes
• ● Financial records - as required by Canadian tax laws
• ● Contact info - until you ask us to remove it or stop being a customer for several years
• ● Marketing lists - you can opt out anytime and we'll scrub you immediately

After the retention period, we securely delete or anonymize your data.

Sometimes we link to manufacturer websites, parts suppliers, or other resources. Once you click those links, you're on their turf and their privacy policies apply - not ours. We can't control what they do with your info, so read their policies if you're concerned.

We might update this policy occasionally - laws change, technology evolves, our business grows. When we make significant changes, we'll post the updated version here with a new date at the top. For major updates, we might send out an email notification too.

Check back now and then if you're curious about what's changed.

Got questions about how we handle your info? Want to exercise your privacy rights? Just wanna chat about data protection over a cup of coffee?

We'll get back to you within a few business days. If you've got a serious complaint about how we've handled your personal info, you can also contact the Office of the Privacy Commissioner of Canada.